ARC Consulting, LLC

Company Description:   

For more than 25 years, we have been helping organizations empower and transform their customer experience teams. We help companies see the power of their data to unlock opportunities and drive both customer and employee satisfaction. We hold the conviction that the best customer experience teams are those whose leadership embraces a culture of customer service. We seek to work with companies and leadership teams who share our belief that delivering exceptional customer service can best be achieved by investing in and empowering their own people through data-driven transformation.

We specialize in professional remote call monitoring and telephone mystery shopping for any industry. We work alongside your staff to help your company build a reputation for exceptional customer service.

We can help with:
- Remote Call, Chat, and Email Performance Evaluation
- Telephone/Email/Chat Mystery Shopping
- Speech Analytics
- Competitor Analysis
- Customer Satisfaction Surveys