CTI, a WOSB out of Rockville Maryland, has won a contract to implement a Managed Print Solution (MPS) that consists of a total services, supplies and software package for the 1300 EPA-owned Lexmark multifunction devices and HP printers. This total solution package has also expanded to other EPA regional offices around the nation.
The solution includes three on-site fully certified technicians, parts, all consumables except paper, training, network support, vulnerability and firmware upgrades to meet security mandates, daily equipment monitoring with proactive supply and service alerts, management and data entering on Remedy ticketing system for machines covered under the contract. CTI also installed software to provide printer fleet and management reports which includes remote monitoring of devices. The contract is supported by a program manager, technical security manager and service manager who oversee the various areas of support.
The management of the fleet includes multiple brands, CTI Installed multi-brand monitoring software to manage the multifunction device fleet on a day to day basis. This allows the proactive service and supplies response which is provided by the three on-site technicians. Web-Jet Admin (HP) and Mark Vision (Lexmark) is used when firmware needs to be updated or when vulnerabilities occur.
CTI and EPA continue to will work closely to bring more efficient ways of managing the printer fleet and bringing cost effective solutions to the agency.
