Avyanna Technologies has played a pivotal role as a subcontractor within the IT Support Group at the All of Us Research Program, led by the National Institutes of Health. Their contributions have significantly improved the efficiency and effectiveness of IT services and governance within the program, leading to enhanced user satisfaction and streamlined operations as follows:
Optimizing IT Support Services: Avyanna Technologies excels in delivering high-quality end-user training and remote/desk-side support, ensuring that IT services and applications remain at peak performance levels. By conducting thorough evaluations and diagnosing technical issues promptly, they have minimized redundancy in software applications and resolved incidents efficiently. Their commitment to maintaining detailed records and meeting service level agreements has bolstered overall customer satisfaction and productivity within the program. One way the team contributes to the support of the All of Us Program is by formulating an IT strategy that draws upon industry-leading methodologies like the Information Technology Infrastructure Library (ITIL). This strategy encompasses various services such as Access Management, Incident Management, Service Desk, Change Management, and more.
Facilitating Governance and Change Management: Avyanna Technologies has been instrumental in supporting the Program's IT Governance Committee (ITGC) by providing valuable technical expertise and contributing to change management activities. Through impactful presentations and participation in meetings, they have helped align IT strategy with organizational objectives and fostered a culture of continuous improvement. Their primary IT subject matter expert role has ensured that ITGC processes are effectively implemented and aligned with the program's strategic goals. Additionally, The team has assisted in the migration of Google Cloud from one environment to a more secure setting, collaborating closely with both the Security team and Google.
Driving Collaborative Efforts: Avyanna Technologies has demonstrated a strong commitment to collaboration and communication within the program. Engaging with various teams and stakeholders has facilitated effective decision-making and ensured alignment across departments. Their proactive approach to addressing issues, such as the Google Workspace security concern, highlights their dedication to driving impactful change and improvement within the organization.
Adapting to Evolving Needs: Avyanna Technologies has shown agility in adapting to evolving IT needs within the program. From adjusting software application access request workflows to leveraging project management tools like Asana for real-time status checks, they have demonstrated a proactive approach to managing projects and ensuring team transparency and accountability. Specifically, the team supported prototyping the Intranet, once approved, will become the secure platform for sharing information and resources within the organization, facilitating project collaboration and process optimization. It functions as a central hub for internal communication, granting employees access to organization-related news, updates, and announcements, which enhance organizational performance. Their continued involvement in IT governance efforts underscores their commitment to driving positive outcomes and fostering a supportive work environment within the program.
In summary, Avyanna Technologies' contributions to the All of Us Research Program have been invaluable in enhancing IT support services, governance, and collaboration. Through their proactive approach and commitment to excellence, they have played a vital role in advancing the program's mission of building a comprehensive biomedical data resource for better health outcomes for all.
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